Refund policy
Thank you for shopping with Kyoto Oharibako. To help you shop with confidence, we have established the following return and refund policy.
Returns and Exchanges
We accept returns and exchanges only if you contact us within 7 days of the product's arrival.
However, we cannot accept returns or exchanges in the following cases:
- Returns or exchanges for customer-convenience reasons (for example: the item looks different from what you imagined, the color looks different, you did not check the size, or you ordered the wrong item)
- Items that have been used
- Items that have become soiled or damaged while in the customer's possession
- Custom-order items and made-to-order items
- Digital content products
- Items for which 7 or more days have passed since arrival
Defective Items and Shipping Errors
If any of the following applies, we will arrange an exchange or refund, with shipping costs paid by us:
- The product was damaged
- The product was defective on arrival
- The product that arrived differs from what you ordered
Please contact us through the contact form or by email within 7 days of the product's arrival. Attaching photos that show the condition of the product will help us respond smoothly.
Handmade Items and Natural Materials
Our products are made by hand, one at a time. Because we also use natural materials such as pure silk, the following individual differences may occur:
- Slight differences in color
- Differences in the texture of the fabric
- Differences in how patterns appear
- Individual variation inherent to handwork
We ask for your understanding that these are characteristics of the products.
Refunds
After the returned item has arrived and been checked, we will review it and process the refund. In principle, the refund is made by the same payment method used for the purchase. A refund may take from several days to several weeks.
International Shipping
Customs duties, import taxes, customs clearance fees and similar charges incurred on international shipments are paid by the customer. We are also not responsible for delivery delays caused by the customs situation in each country.
Contact
For inquiries about returns and exchanges, please contact us through the contact form or by email:
Email: webmaster@oharibako.com