Returns and exchanges

<div class="policy-page">
  <h1>Returns and Exchanges</h1>

  <p>
    Thank you for using Oharibako.<br>
    Please read the following regarding returns and exchanges of products.
  </p>

  <h2>Eligibility for Returns and Exchanges</h2>
  <p>
    While we take great care in the quality of our products, if you receive a defective, damaged, or incorrect item, please contact us within 7 days of product arrival.
  </p>

  <h2>Customer-Initiated Returns and Exchanges</h2>
  <p>
    As a general rule, we do not accept returns or exchanges due to customer reasons such as a difference in image, size, or an incorrect order.
  </p>

  <h2>Items Not Eligible for Return or Exchange</h2>
  <ul>
    <li>Products past 7 days from arrival</li>
    <li>Products that have been used once</li>
    <li>Products that have been soiled or damaged by the customer</li>
    <li>Made-to-order products and custom-made products</li>
    <li>Products difficult to return for hygienic reasons</li>
  </ul>

  <h2>Return Shipping Costs</h2>
  <p>
    For defective products or incorrect shipments, we will bear the return shipping costs.<br>
    In other cases, the customer may be responsible for the costs.
  </p>

  <h2>How to Contact Us</h2>
  <p>
    If you wish to return or exchange an item, please contact us via the inquiry form within 7 days of product arrival.<br>
    We may not be able to process returns sent back without prior contact.
  </p>

  <h2>Contact Us</h2>
  <p>
    If you have any questions regarding returns or exchanges, please feel free to contact us.
  </p>
</div>